About Us

About Our Agency In Surprise & Glendale AZ

Ideal Insurance Agency is your Trusted Choice and independent insurance agency located in Surprise, Arizona and services Peoria, Surprise, Sun City, Sun City West, Wickenburg, Goodyear, Anthem, Phoenix, and all of Arizona.

The mission of our agency is to provide the insurance protection our clients need by offering quality products, excellent service, and guaranteed value. We are committed to finding the best insurance solutions for you, your family, and your business.

As an independent agency, we represent multiple insurance companies. We are able to compare coverage and prices in order to offer our customers the greatest value possible. In addition, Ideal Insurance Agency combines years of experience with cutting edge products to provide exceptional service to all of our policyholders.

We value the opportunity to discuss all of your insurance needs with you. Call us today and allow us to demonstrate our dedication to prompt, friendly service and superior customer care.

Community Involvement

Ideal Insurance Agency currently belongs to three Chambers of Commerce. The Agency has been a member of the Glendale Chamber of Commerce since 1991. In 1999 the Glendale Chamber of Commerce awarded Ideal Insurance Agency “Partner of the Year Award.” The Agency was given another Award as “Member of the Year” in 2001. In 2005 the Business Journal and the Glendale Chamber of Commerce presented the “All Star Company Award” to Ideal Insurance Agency.

Awards

  • Legacy Award – 2016 – Surprise Regional Chamber of Commerce
  • Alliance Stars Award – 2005 – Phoenix Business Journal
  • Chamber Member of the Year – 2001 – Glendale Chamber of Commerce
  • Small Business Partner of the Year – 1999 – Glendale Chamber of Commerce

Our Pledge to you

Trusted Choice

Trusted Choice® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.

As a Trusted Choice® agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:

  • Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
  • Guide you through the claims process for a prompt and fair resolution of your claim. Help you solve problems related to your coverage or account.
  • Explain the coverages and options available to you through our agency, at your request.
  • Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
  • Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
  • Use our experience and multiple company relationships to customize your coverage as needed.
  • Commit our staff to continuing education so they may be more knowledgeable in serving you.
  • Treat you with respect and courtesy.
  • Conduct our business in an ethical manner.

We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.

Meet Our Team of Experts

David Mitchell

Owner, Certified Insurance Counselor
Office: 602-938-7579
Fax: 623-209-5363

Susan Johns

Commercial Customer Service Agent
Office: 623-933-8263
Fax: 623-209-5363

Lois Almond

Commercial Customer Service Agent
Office: 623-933-8263
Fax: 623-209-5363

Dan Mitchell

Owner, Certified Insurance Counselor
Office: 623-933-8263
Fax: 623-933-8422

Linda Watkins

Personal Lines Agent
Office: 623-933-8263
Fax: 623-933-8422

Chris Mitchell

Personal Lines Agent
Office: 623-933-8263
Fax: 623-933-8422

Thomas (TJ) Mazur

Personal Lines Agent
Office: 602-938-7579
Fax: 623-933-8422

Sarah Mitchell

Commercial Customer Service Agent
Office: 602-938-7579
Fax: 623-933-8422